A study of over 10,000 new patient phone calls across the United States done by Viva Concepts found a rather alarming statistic:
The average conversion rate percentage for new patient inquiries (i.e. new patients that call and actually schedule an appointment) is just 23%. But the study also demonstrated that just by improving phone skills, your practice's conversion rate can jump to 70% to 90%.
This comprehensive, free e-book offers a bevy of practical tips and scripts to help your practice's front office staff field common inquiries about treatment costs, in-network and out-of-network insurance, second opinions and more. The e-book also includes a sample intake form and call log.