A study of over 10,000 new patient phone calls across the United States done by Viva Concepts found a rather alarming statistic:
The average conversion rate percentage for new patient inquiries (i.e. new patients that call and actually schedule an appointment) is just 23%. But the study also demonstrated that just by improving phone skills, your practice's conversion rate can jump to 70% to 90%.
This comprehensive, free e-book offers a bevy of practical tips and scripts to help your practice's front office staff field common inquiries about treatment costs, in-network and out-of-network insurance, second opinions and more. The e-book also includes a sample intake form and call log.
MGE Management Experts
We teach real systems for dental practice efficiency, teamwork, profitability and growth.
We deliver fun, engaging and practical courses and seminars around the US & Canada and work with dentists one-on-one to help them implement successfully.
With over 25,000 seminar attendees, you probably know someone who’s been to our seminars.